§ 01In short

With Elterntakt you manage sensitive family data — children, calendars, documents, health. The strictest rules of the GDPR apply. You stay fully in control at all times: view, change, export, delete. Free, no justification required.

The fast route: Most requests can be handled directly in the app under Settings → Privacy. For anything else, email info@elterntakt.de — we reply within 30 days, usually much sooner.

§ 02Your rights in detail

Right of access — Art. 15 GDPR

You can ask at any time what personal data we hold about you, for what purpose, for how long, and with whom we share it. We'll provide a complete copy in human‑readable format.

Right to rectification — Art. 16 GDPR

If something is wrong (name misspelled, email outdated, family role incorrect), you have the right to prompt correction. In the app: just edit it. Outside: one sentence to support.

Right to erasure — Art. 17 GDPR

Also known as the "right to be forgotten". You can request deletion of your account and all associated data. We delete within 30 days irrevocably — except for what we must retain for legal reasons (tax, accounting).

Right to restriction — Art. 18 GDPR

If you have doubts about the accuracy or lawfulness of our processing, you can ask us to "freeze" the data — stored but not used, until the matter is resolved.

Right to data portability — Art. 20 GDPR

Your data belongs to you. On request, you'll receive all the data you provided in a structured, machine‑readable format (JSON + original files). This lets you switch to another provider if you wish.

Right to object — Art. 21 GDPR

You can object at any time to processing based on our legitimate interest (e.g. anonymous product analytics). An email is enough — a reason is helpful but not required.

Withdrawal of consent — Art. 7(3) GDPR

Anything you've actively opted into (push notifications, calendar sync) can be revoked with a single click. Processing up to that point remains lawful — what happens afterwards doesn't happen.

§ 03What we do without being asked

Some privacy principles are built into Elterntakt at the core — you don't need to request them:

  • Data minimisation — we store only what's strictly necessary for the service. Never "let's collect it just in case".
  • Family-only access — the digital record is visible only to the people you invited into your family.
  • Hosting in Germany — all data lives with Hetzner Online GmbH in German data centres (Falkenstein/Nuremberg).
  • No ads, no selling — Elterntakt is funded exclusively by the Family subscription.
  • Privacy by default — new features are privacy‑friendly out of the box; optional sharing starts off.

§ 04How to exercise your rights

In the app

Open Settings → Privacy. You'll find:

  • Download my data (access & portability) — ZIP with JSON export and all record files in their original format.
  • Delete account — single‑step confirmation, deletion within 30 days.
  • Manage consents — push, analytics, calendar sync individually on/off.

By email

For anything that can't be done in the app — or if you can't access your account anymore:

Privacy contact
Bastian John, John Tech
Lübsche Straße 115, 23966 Wismar

Email: info@elterntakt.de

Please include the email address you used to register with Elterntakt — that way we can identify your account reliably. We reply within 30 days (Art. 12(3) GDPR).

§ 05Complaint to the supervisory authority

If you're unhappy with how your data is handled, you have the right to lodge a complaint with a data protection supervisory authority — regardless of whether you contacted us first. The authority competent for us is:

Supervisory authority
Der Landesbeauftragte für Datenschutz und Informationsfreiheit Mecklenburg‑Vorpommern
Werderstraße 74a
19055 Schwerin, Germany

§ 06Further reading

All legal details, legal bases and processors in use are listed in our full Privacy Policy. Editorial responsibility for this website is in the Imprint.